Don't miss Ross's popular Chicago Bar Assoc "Rainmaking" CLE breakfast program, January 23

Breakfast Basics: Client Development - How to Become a Rainmaker.

Often called "the best marketing program I've ever seen" by associates and marketing partners, Ross Fishman's presentation just might open your eyes to a more efficient, more successful, and more fun approach to marketing your law practice.

Attendees will learn: The number one thing clients are buying today, and how to offer it to them The Top 10 differentiators lawyers use, and how to select the right one for you How to use LinkedIn and social media more effectively How to identify and dominate an industry Ways to identify your unique strengths and differentiators How to get started Speaker: Ross Fishman, CEO, Fishman Marketing, Inc. Moderator: Jonathan S. Jennings, Partner, Pattishall, McAuliffe, Newbury, Hilliard & Geraldson

You can attend either in-person (register here to register) or via webcast (register here): 

We look forward to seeing you!

Simple solution to the Backwards Name Tag problem

I was presenting on "law firm marketing and cutting-edge websites" at an international law firm network conference recently, and encountered the very-common "Backwards Name Tag" problem. 

Providing lanyards is an excellent idea, particularly helpful for women who (a) might not have a jacket lapel to clip a name tag onto, or (b) might be unwilling to affix a big "Hello, My Name Is" sticker to a silk blouse. 

 

The challenge with lanyards is that precisely half of them have the name and contact information facing backwards. And that doesn't help anyone.  

(Actually, although it's statistically implausible, it always seems like 2/3 of them are worn backwards.)  

The simple solution?  
Print the attendees' names on BOTH sides. 

For conference organizers who are trying to facilitate effective networking, this can be a cheap but very helpful solution.

Ross

Looking for a entertaining speaker for an upcoming law firm retreat, an interesting CLE Ethics program, or a law firm marketing training program?  Give Ross Fishman  a call! +1 847 432 3546 or ross@fishmanmarketing.com.

Olympic Scoring and Dishonest Speaker Evaluations.

“But the Russian Judge Gave Just a 5.2.” 

[The second part of a two-part series regarding Speaker Evaluations.]

This blog post discusses the integrity of anonymous speaker evaluations.

I spoke recently at the ALA Greater Chicago Chapter’s Educational Conference and Expo on “The Hottest Trends in Websites and Digital Marketing.”  We discussed LinkedIn for Lawyers, SEO, Responsive Design, etc.  There were ~40 attendees, one of whom was a web-development competitor of mine.

25 attendees took the time to turn in evaluations.  About half hand-wrote brief but thoughtful responses to “List specific highlights.”

Every single evaluation was great. 
For example:

Every single one.

Except one, that is.

One terrible unsigned evaluation.  Secretly.  From my "anonymous" competitor:

;-)

In the Olympics and other international competitions with a panel of judges, they throw out the high and low scores to reduce the chance of secret bias.  History has shown that judges sometimes vote politically, unfairly, unethically, or use considerations having nothing to do with the actual performance. 

Many of us remember how unfairly the communist countries seemed to score the US Olympic gymnasts and divers during The Cold War:

"5.9.  5.9.  5.8.  And oh, the Russian judge scored her a 5.2!  Too bad!" 

That sneaky negative evaluation? 
I know why he did it.  But it's still not nice. 

Ross Fishman

CEO, Fishman Marketing, Inc. 

+1 847.432.3546

ross@fishmanmarketing.com

www.fishmanmarketing.com

The Trouble with Speaker Evaluation Forms

In my 25-year experience, I’d estimate that roughly 1/2 of a room’s attendees will fill out the Speaker Evaluation form if they’re encouraged to do so at the end of the program.  And 10% of them will screw it up.

What’s the most-common mistake hurried evaluators make?  
I think that it’s failing to pay attention to the order of the 1-4 (or 5) numbered rating system.  That is, is “1” is the lowest or the highest number?  When you’re in a hurry to get to the coffee break or next session, it’s an easy mistake to make.

I spoke recently at the ALA Greater Chicago Chapter’s Educational Conference and Expo on “The Hottest Trends in Websites and Digital Marketing.”  It was, of course, both beautifully organized and extremely well run.  Anne Jewell, my personal session monitor, ran a tight ship and motivated 24 of the ~40 attendees to fill out their forms. 

Out of that group, here are the two examples of internally inconsistent scoring.

It’s not unreasonable to presume that someone who wrote down “Awesome!” as their only handwritten comment did not intend to then give the program the lowest-possible score:

However the numerical evaluations marked “Strongly Disagree” with each of the six questions that inquired whether the program was: clear, relevant, to the point, and effective.  (And The Law says that in conflict, the handwritten words win….)

Here’s another one, same issue. “Loved it,"

...then panned with six straight Strongly Disagrees: 

That's going to lower my overall speaker score.

;-)

The larger point is that if the form’s designers were aware of the frequency of this occurrence, they could find a way to tweak the design to help address this issue and generate more accurate data.  

A special thanks to Diane Brummel, Travis Larson, JenniferWinters, Ony Beverly, and ALA/Chicago’s other Education Committee members and volunteers for organizing a terrific day of programing.

Ross Fishman, CEO

Fishman Marketing, Inc.

+1.847.432.3546

ross@fishmanmarketing.com

Web: FishmanMarketing.com

Blog: FishmanMarketing.com/blog

George Carlin's 7 Dirty Words and Law Firm Marketing Training and CLE

Many years ago I saw George Carlin on tour. 
It was a smaller club in a small east coast city.  We were surprised it was such a small club with relatively inexpensive tickets; he couldn't be making much money.

We were very excited - he was one of my middle-school heroes. I think his 1972 “The Seven Words you Can’t Say on Television”  (Totally NSFW) was the "Who's on First?" of my generation.

Forty years later, I can still rattle off every enunciated syllable, and I'll bet most of my same-aged friends can too.  It was a watershed moment. (Where were my parents back then???)

We were excited to seeing him - a true childhood hero. Unfortunately, most of his material was awful.  It was offensive but not funny.  Or neither one.  Or simply boring.  Had he lost his edge? Was he over the hill?

It gradually became clear to use, he was simply working on his new material.  His strategy was to perfect the material in smaller clubs without fanfare or the media, then use it where it really counts, on TV or on his national tour.  He was too experienced to try out the new stuff during an HBO Comedy Special. 

So what's the lesson for all speakers? 

Make it great, then make it public.  

If you have an idea for a new marketing training program, a law firm retreat presentation, or great continuing legal education (CLE) seminar, spend 100 hours on the presentation before you show it to anyone. Research it, organize it, write it, and reorganize it. Rehearse it over and over to get the pacing just right. Figure out where the pauses and modulation belong.

If you use PowerPoint, match the timing and animations to the points you're making and how and when they should show up on the screen - what should be revealed, and when. What points can you illustrate more vividly with powerful visuals?

Rehearse in front of a mirror, then videotape yourself.  Consider what works and what doesn't. Everyone's different but I've found that I can't add the jokes until I've given the speech out loud at least a few times. My presentations get funnier over time, as I get to know the material better, and hear myself talk about it.

Try it out in front of friends or family first, get feedback, then fix it again.  Run it somewhere small first, the local public library, perhaps, before asking for money, or risking your reputation in front of NALP, LMA, ALA, ABA, or whatever groups you target.

That's what the true experts do. Follow their lead.

That is, bomb quietly so you can rock in public.

Ross Fishman, JD
CEO, Fishman Marketing, Inc.
+1.847.432.3546
ross@fishmanmarketing.com
Blog: fishmanmarketing.com/blog

Seven-week live-online associate-marketing course by Thomson Reuters

Beginning August 13, Ross Fishman will be conducting a live, online, 7-week associate-marketing course for Thomson Reuters, and LawFirmSpeakers.com has been authorized to offer the Law Firm Speakers community a 40% discount.

The series is entitled “ACCELERATE YOUR BUSINESS DEVELOPMENT: HOW TO CREATE A SUCCESSFUL INDIVIDUAL MARKETING PLAN.”  This live-online course will consist of 11 hours of training over seven weekly sessions.  (click-here for further information about this course.

The objective of this program is to help participants prepare their own “Individual Attorney Marketing Plan,” as well as a “100-day Individual Marketing Action Plan” to get started.  In addition, participants will receive a “Marketing and Client-Development Discussion Guide” to facilitate their discussion with a senior member of your firm, or their mentor.

As a member of the LFS network, you may receive a special offer of $595 (per participant), including the program materials (the regular price is $995).  There is a group-viewing option as well. Mention "LawFirmSpeakers.com" to receive the discount.

This course is offered in cooperation with Beyond the Bar, a new educational service from Thomson Reuters.  To enroll your associates in this online course, or to discuss group-viewing opportunities, please contact Mark Korf, Director of Lawyer Development and Beyond the Bar at Thomson Reuters at mark.korf@thomsonreuters.com or call him directly at 651-687-5192.

We hope to see you there.

Ross Fishman, JD
CEO, Fishman Marketing, Inc.
+1.847.432.3546
ross@fishmanmarketing.com

Blog: fishmanmarketing.com/blog

There's nothing worse than a bad law firm retreat

No one wants to walk in on Monday to a flood of voicemails asking, "Who hired that guy to speak?"

Of course, nothing can energize a firm and get people on board with a firm's goals more than a great retreat or conference.  It can connect the firm, its lawyers, and other professionals tightly together, motivating everyone to take the next big step forward.  And, since it's time spent away from home, it should actually be fun.

But who do you pick?  Who will help your firm achieve its goals and make you look good?  How do you know the speaker will be a good fit with your lawyers, and not embarrass you by failing to understand the subtle nuances of lawyers and law firms?

A lot of consultants don’t understand what it's like to be in-house, and how the consultant must be part of your team -- helping you advance your goals for the firm.  Because once the program is over, on Monday you have to walk into the office, look your lawyers in the face, and admit it was you who selected the consultant. 

Will the consultant leave in his wake some exciting, challenging, and effective marketing projects to accomplish?  Or the sneaking suspicion that the firm's strategic plan, office upgrade, IT expenditures, client-service program, or other initiatives are not all that important to the firm's future? 

These are difficult questions.  And you better have a very clear answer for them.

Or it could get ugly...

Check out our pre-screened, pre-qualified, and vetted speakers here. We think they're worth a pretty close look.

Good luck!
Regards,
Ross Fishman